How do I sign up for a wholesale membership account?
Please follow the below steps to apply for a wholesale membership account.
1. sign up for a customer log-in account on our website (without this step being completed, your application will not be approved)
2. complete the "wholesale application" form, found on the homepage of our website.
Direct Link to Wholesale Application
3. we will review your application. If approved, we will add all submitted information to your account. We will also automatically register you to our wholesale program. We will now email you to let you know that you application has been approved and that your account is active. All wholesale pricing will now be visible in real time.
Can I get a discount code or a lower price please?
We do not offer additional discounts or lower pricing. We have spent a long time figuring out our pricing to ensure that we are offering fair values. We take a small % for our earnings, to leave the rest of the opportunities for you :)
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I don’t want my items shipped, I would rather pickup. How can I do that?
Please proceed through the checkout process, and fill in all required fields. We have an option in the shipping details area where you can select free pickup.
I just placed my order for pickup. Is it ready yet/Can I get it now?
We completely understand how excited you are to get your order - and so are the rest of our customers. We try to complete orders in the order we receive them, so that everyone is getting their orders in the fastest timeframe we can offer. Please understand that we are a busy store; we also receive a high volume of orders and messages a day. We will email you when your order is ready for pickup, and we promise to do this in the fastest timeframe that we can.
When will my order be shipped/ready for pickup?
Orders will be packaged within 1-2 business days of your order. You will receive an email when your order is ready for pickup/has been shipped.
What are your store hours?
Here are our current store hours:
How can I hand-select my items if I can’t see them?
Please trust the process. Our intuition is amazing, and we select the perfect piece for the client with high success rate. If hand-selection is extremely important to you, please join us in store during our store hours.
Can I book an appointment to see your stuff?
Please join us anytime during our in-store hours, noted above.
Are you open to the public for retail purchases, or just wholesale?
We are open and ready for both types of customers! All of our products are on display and priced for retail clients. Wholesale clients will automatically receive their wholesale pricing at checkout, when providing your name.
Where do you source your products?
All of our products have been sourced ethically. The majority of our products come from Brazil. We also source from Madagascar, Morocco, India and Pakistan. We have done extensive research of our suppliers, and asked many questions prior to purchasing. We are using suppliers that: do not force their employees to work in unsafe conditions, pay their employees a fair wage, and are conscious of the environment in their practices. We understand that sourcing is important to everyone, which is why we have taken the extra steps to know exactly where our products are coming from.
What is your cancellation policy?
A cancellation request must be submitted within 4 hours of ordering, otherwise we do not offer cancellations. Cancellations are subject to a 10% non-refundable re-stocking fee (10% of your order total -grand total - will not be refunded). Thank you for understanding.
What is your return policy?
Returns are a very rare request for us - however in the event you would like to complete a return - here are our return policies:
- return request must be initiated with us within 3 days of receipt of products
- return the item in its original condition (buyer to arrange and cover return - either via delivery or shipping) -- we would require that your order number and purchase information be included with the refund item.
- refund would be only be sent after receipt of the product back in our hands (item $ + tax only) — returned item will be subject to a 10% restocking fee, meaning that 10% of the total product cost will not be included in your refund.
- if shipping was paid for on the original order, it is not subject to refund.
- if the order qualified for free shipping and the return/refund would bring the total of the order down below the $250 minimum qualifications, the original shipping COST (the amount we spent to ship) will be taken from the item total first, and then the remaining amount would be refunded -- for example, if the order total is $250 and the item for refund is $15+tax, the order without that item is only $235 and would not have qualified for free shipping).
If you have any questions about our return policy, feel free to reach out and ask us at any time.
Note: bracelets are a final sale item and are not eligible for return.
What is your exchange policy?
Returns/Exchanges are a very rare request for us - however in the event you would like to complete an exchange - here are our exchange policies:
- request must be initiated within 3 days of receipt of products
- return the item in its original condition (buyer to arrange and cover return - either via delivery or shipping) -- we would require that your order number and purchase information be included with the refund item.
- exchanged items will only be provided after the receipt and inspection of the original products - Buyer is to cover shipment of the exchanged products.
- if shipping was paid for on the original order, it is not subject to refund.
My item arrived damaged - what is the procedure?
You must notify us within 24 hours of receipt of item regarding the damage - include a picture. If it is beyond the 24 hours, there is no way for us to know if the damage occurred during shipping or after the item was received. We will then advise as to the remaining procedures (including an insurance claim with the shipping company).
Ignorance with any staff member regarding damages cause by the shipping company will never be tolerated. Failure to conduct yourself in a respectful manner will result in refusal to assist you with your damage/insurance claim. We understand that damages products is never ideal and we wrap our boxes very heavily to help prevent any issues. Damages caused by the shipping company is out of our control.
Can I return/exchange bracelets?
Due to the safety and concern for all our customers, we will not resell bracelets that have been purchased and worn, therefore all bracelets are final sale.